Hill Care Health
1. Acceptance of Terms
By accessing or using the Hill Care Health website (this “Site”) or receiving services from Hill Care Health (“we,” “us,” or “our”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this Site or our services.
2. Services Overview
Hill Care Health provides family practice and psychiatric care services, including but not limited to:
- Individual and group therapy
- Psychiatric evaluation and medication management
- Primary care and preventive health services
- Telehealth consultations (where applicable and clinically appropriate)
All services are provided within the scope of our practitioners’ qualifications and licensure. When your needs exceed our capabilities, we will provide appropriate referrals.
3. Confidentiality & HIPAA Compliance
All personal and medical information shared during the course of your care is confidential and handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Information may be disclosed in limited circumstances, including:
- When required by law (e.g., court orders, mandatory reporting)
- When there is an imminent risk of harm to yourself or others
- When there is reasonable suspicion of abuse or neglect
- For treatment, payment, and healthcare operations as described in our Privacy Policy
4. Informed Consent
Before beginning treatment, you will receive information about the proposed treatment approach, its risks and benefits, alternative options, and the expected course of care. You have the right to:
- Ask questions about any aspect of your treatment
- Refuse or withdraw from treatment at any time without penalty
- Request a second opinion or referral to another provider
- Participate in decisions about your care
5. Telehealth Services
When clinically appropriate, we may offer services via telehealth (video or phone consultations). By participating in telehealth, you acknowledge that:
- Telehealth involves electronic transmission of personal health information
- We use encrypted, HIPAA-compliant platforms for all virtual visits
- Telehealth may have limitations compared to in-person visits, and your provider may recommend an in-person appointment when necessary
- You are responsible for ensuring a private, secure environment on your end during telehealth sessions
- Telehealth services are subject to Nevada state licensure requirements
6. Appointment & Cancellation Policy
We ask that you provide at least 24–48 hours’ notice if you need to cancel or reschedule an appointment. Late cancellations and no-shows may result in:
- A cancellation fee charged directly to you (not your insurance)
- Reduced scheduling priority for future appointments
We understand that emergencies happen. If you have an unavoidable conflict, please contact us as soon as possible.
7. Financial Terms & Payment
- Fees for services are itemized and provided to you before treatment when possible
- Payment is due at the time of service unless prior arrangements have been made
- We accept various payment methods including major credit/debit cards and, where applicable, insurance
- You are responsible for understanding your insurance coverage, including copays, deductibles, and out-of-network limitations
- Unpaid balances may be subject to collection procedures after reasonable notice
8. Client Responsibilities
To support effective care, you agree to:
- Provide accurate and complete information about your medical history, current medications, and symptoms
- Actively participate in your treatment plan
- Inform your provider of any changes in your condition or medication
- Treat our staff and other patients with respect
- Comply with practice policies, including those regarding payment and appointments
9. Wellness Partners & Independent Providers
Certain wellness practitioners operate independently within our facility. These providers lease space from Hill Care Health but are not our employees or agents. As such:
- Hill Care Health does not oversee, manage, or assume responsibility for their services
- All appointments, payments, and services with independent wellness providers are handled directly between you and the provider
- Each independent provider maintains their own terms of service, privacy policies, and professional liability coverage
10. Crisis & Emergency Services
Hill Care Health is not an emergency service provider. If you are experiencing a medical emergency or mental health crisis:
- Call 911 immediately
- Go to your nearest emergency room
- Contact the 988 Suicide & Crisis Lifeline by calling or texting 988
After-hours assistance from our practice is provided at the discretion of the treating provider and is not guaranteed.
11. Termination of Services
Either party may end the therapeutic or clinical relationship. Hill Care Health may terminate services in the following circumstances:
- Your treatment needs exceed our scope of expertise or licensure
- Non-compliance with treatment plans or practice policies
- Non-payment for services rendered
- Behavior that threatens the safety of staff or other patients
- Violation of professional boundaries
When possible, we will provide reasonable notice, assist with transition of care, and offer referrals to other qualified providers.
12. Intellectual Property
All content on this Site — including text, graphics, logos, images, and design elements — is the property of Hill Care Health or its licensors and is protected by copyright and trademark laws. You may not:
- Reproduce, distribute, or modify any content without our written permission
- Use our name, logo, or branding for any purpose without authorization
- Create derivative works based on our website content
13. Website Use & Disclaimer
The information provided on this Site is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. You should not rely on this website as a substitute for professional medical consultation.
This Site is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.
14. Limitation of Liability
To the fullest extent permitted by law, Hill Care Health, its officers, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:
- Your use of or inability to use this Site
- Any errors or omissions in Site content
- Unauthorized access to your information transmitted through this Site
Nothing in these terms limits our liability for negligence in the provision of clinical care or any liability that cannot be excluded by applicable law.
15. Dispute Resolution
Any dispute arising from these terms or your use of our services shall be:
- First addressed through good-faith negotiation between the parties
- If negotiation fails, submitted to mediation in Clark County, Nevada
- If mediation is unsuccessful, resolved through binding arbitration or litigation in the courts of Clark County, Nevada
Nothing in this section limits your right to file a complaint with the applicable regulatory board, the Nevada Attorney General, or the U.S. Department of Health and Human Services.
16. Governing Law
These terms are governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict-of-law principles. You consent to the exclusive jurisdiction of the state and federal courts located in Clark County, Nevada.
17. Accessibility
We are committed to making our website and services accessible to all individuals, including those with disabilities. If you experience difficulty accessing any part of this Site or require assistance, please contact us and we will work to provide the information you need in an accessible format.
18. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes take effect when posted on this Site. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of this Site or our services after changes are posted constitutes acceptance of the revised terms.
19. Contact Us
If you have questions about these Terms & Conditions, please contact us:
- Phone: (725) 712-4625
- Email: admin@hillcarehealth.com
- Mail: Hill Care Health, 2575 S Cimarron Rd, Suite 104, Las Vegas, NV 89117